Response messages landing in Spam box

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    valeir
    Asked on January 13, 2020 at 08:38 AM

    Hi,


    I have had some emails from clients saying that when they respond to a form the message gets placed into their spam box.

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    JohnRex
    Answered on January 13, 2020 at 10:17 AM

    Depending on the email service they are using, you should be able to simply mark one of the emails as "Not Spam".  From then on, emails from that specific address, in this case, noreply@jotform.com, should no longer be filtered as spam:

    1550545018gmail not spam - Google Search


    If that solution does not work, here is a bit more in-depth guide:

    https://www.jotform.com/help/404-How-to-prevent-emails-landing-in-spam-folder-in-your-Gmail-account 

    There are a few solutions in that guide that may also work. Let us know if you have any questions or if you need further assistance.