Our IP address have been banned

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    JFNAWashington
    Asked on January 13, 2020 at 10:29 AM

    Please whitelist mine and my colleagues’ IP addresses. We need to be able to access our work! 

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    Welvin
    Answered on January 13, 2020 at 12:19 PM

    Please check and give us the IP address so that we can check our records. Your current IP address on our dashboard is not banned. 

    Please visit this page here to get the IP https://shots.jotform.com/welvin/getIP.php

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    JFNAWashington
    Answered on January 13, 2020 at 12:50 PM
    38.100.141.226 is what comes up when I click on that link. Can you tell me what the issue seems to be?
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    JFNAWashington
    Answered on January 13, 2020 at 01:50 PM
    My colleague’s pops up with the same number:
    38.100.141.226
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    Welvin
    Answered on January 13, 2020 at 02:54 PM

    I have whitelisted the IP address. One account under the IP and registered with the same email domain has created a form that collects banking information. We do not allow such as it goes against our Terms of Use (https://www.jotform.com/help/8-Terms-of-Use).

    The username of the account is KarenYoskowitz. I've reactivated this account, so the user can edit the form and remove the said fields. Please advise your colleague to do this as soon as possible. 

    Thank you for your kind understanding on this matter.

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    JFNAWashington
    Answered on January 14, 2020 at 09:50 AM
    Thank you for your reply. My colleague Karen has removed the information, but unfortunately we are locked out again. Please re-whitelist us and let us know how we can ensure this doesn’t continue to happen. Is there a phone number at which we could talk this through over the telephone? Thanks.
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    Michelle_J
    Answered on January 14, 2020 at 11:22 AM

    We currently do not offer phone support. I have whitelisted this IP address - 38.100.141.226.

    It should be working now. Let us know if you need further assistance.