What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    form not working

    Asked by davidtheskier on April 29, 2013 at 11:37 PM

    Hi, our jot forms are not working. You can submit the form, but we never recieve the message on our end. We have tried the form using Safari and Chrome.  

    The form can be seen here- http://fdwear.com/fd/contact.html

    Please contact me dirfectly at david@fdwear.com. Thanks!

    Page URL:

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    JotForm Support

    Answered by Goldo on April 30, 2013 at 01:11 AM

    I have cloned the form and was able to receive the alert. Kindly try to remove the current notification setup and re-create it. If still exist, try to set Sender E-mail to noreply@jotform.com.

    You may also refer to this guide:

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    Answered by davidtheskier on April 30, 2013 at 03:30 AM

    Thanks for the help, how do I re-set up the notifications?

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    Answered by sidharth_kch on April 30, 2013 at 03:42 AM


    Please refer this guide on how to Setting Up Email Notifications

    Let us know if you need further assistance.



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    Answered by pinoytech on April 30, 2013 at 03:48 AM

    Hi david,

    In addition to my colleague's response, you can check this article also on how to prevent emails not being received.

    Thank you!