Email Autoresponder - What is the difference between selecting a file vs PDF?

  • ipwatkins
    Asked on January 13, 2020 at 3:03 PM

    Hi,


    Setting up an autoresponder I have a few questions.


    1. What is the difference between selecting a file vs PDF? Selecting PDF sends an attached PDF copy of the completed form  to the customer? 

    2. Send on edit, I don't understand this feature. Why it exists.  I only want the customer to receive an email once they have completed and submitted the form. They can't submit the form until they complete al the mandatory fields.  If they start over and submit the same form again, I would assume they will get another email confirmation for the second submission. Please elaborate.

    3. Hide empty fields. I assume this means if you choose to send the customer a PDF of the completed form, it only shows completed fields...yes?

    4. Sender Email. I thought selecting the "Reply-to-Email" does that in the recipients section. Please elaborate on the difference between that and the Sender email in the Advanced section. Also what if we want customers to be able to reply to someone? 

    4. Update Email in the Advanced section. I have no idea what this selection option means. 

    Thank you!

  • Mike
    Replied on January 13, 2020 at 5:50 PM

    The 'Attach a File' option can be used to attach a static file to the email. For example, an event program file or any other information.

    The 'PDF Attachment' option sends a submission PDF file to the respondent. You may visit the next article for more information:

    Introducing JotForm PDF Editor – Turn form responses into designed PDFs

    Other questions will be answered via separate threads shortly.