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    FEATURE REQUEST - multiple recipients on autoresponder

    Asked by Masalamedia on April 30, 2013 at 03:30 AM

    Would very much like to be able to specify more than one recipient of the auto-responder. One of my clients is a school and often the auto-response should go to both the student and the parent. Setting up and managing two separate autoresponders is a lot more work than just indicating multiple email recpients.

    Feature Request email recipient parent auto-response
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    JotForm Support

    Answered by abajan on April 30, 2013 at 04:23 AM

    One workaround to accomplish this would be to substitute a notification for the autoresponder. You would need to provide a field on the form for each email address to which the submission record is to be sent and then enter the {tags} of each of those fields into the Recipient E-mail box of the notification. If you have two email addresses, complete and submit this demo, entering those addresses in the email fields. You'll get a notification at each address.

    To get a clear understanding of how the form is configured, clone it.

    Please also see Send Notifications to Multiple Recipients

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    Answered by Masalamedia on April 30, 2013 at 11:28 PM

    I can't get that to work. When I put email {tags} into the recipeints box, I get an error saying those tags are not valid email addresses.

     

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    JotForm Support

    Answered by Welvin on May 01, 2013 at 12:46 AM

    Hi,

    One thing that can accomplish both Auto Responder and Notification is to use Conditional Logic - Send Email After Submissions. This way, you can put Email Tags on the Recipient Section;

    Send Form Notification Base on a Field Selection

    Example Setup:

     

    Thanks

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    JotForm Support

    Answered by abajan on May 01, 2013 at 07:45 AM

    Hi again Michael

    The tags should work but I notice in your screenshot that there's no comma between them. Also, if you just click the "Finish" button, the error should not appear. That normally only occurs if you click "Next". However, there's a way around that. Insert a real email address either before or after the tags. By "real", I mean an email address in the normal format. So the following would work:

    {yourEmail}, {parentsEmail}, user@example.com

    Enter that exact string and there should be no problem.

    My colleague's solution would work just as well. Just separate the tags with commas as I've done above.