I can’t log in my account my email address is princebay20@gmail.com

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    Asked on January 13, 2020 at 09:24 PM
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    Answered on January 14, 2020 at 05:02 AM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. I notice that the form titled 'F & S TAX PREPARER AGREEMENT' in your account is collecting banking related information.


    It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing. 

    You need to use these two widgets if you are making your user to agree with your terms and to take sign:

    1. Terms & Conditions Widget for your users to read and agree.

    2. Signature Widget so your users can sign and agree.

    We've removed the offending fields on your forms and lifted the suspension in your account.

    Try logging in now and let us know if you need further assistance.