Please can someone urgently get back to us - despite paying , we have l

  • Kasumi Witty
    Asked on January 13, 2020 at 9:58 PM

    Please can someone urgently get back to us - despite paying , we have lost access to our accounts and subsequently all our forms. This is business critical and yet we have not had a response from you to assist.

  • Richie JotForm Support
    Replied on January 14, 2020 at 5:37 AM

    We do apologize for the inconvenience.

    I have checked your account Kasumi and it seems to be in good status.

    If you have forgotten the password, you may use the reset password.

    Guide:https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    Let us know how it goes.