Please can someone urgently get back to us - despite paying , we have l

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    Kasumi Witty
    Asked on January 13, 2020 at 09:58 PM

    Please can someone urgently get back to us - despite paying , we have lost access to our accounts and subsequently all our forms. This is business critical and yet we have not had a response from you to assist.



    This is a re-post of a comment on About Us

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    Richie_P
    Answered on January 14, 2020 at 05:37 AM

    We do apologize for the inconvenience.

    I have checked your account Kasumi and it seems to be in good status.

    If you have forgotten the password, you may use the reset password.

    Guide:https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    Let us know how it goes.