Upgrade my account

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    arianneroca
    Asked on January 14, 2020 at 12:09 AM

    Hi I can't upgrade my account. I want to still continue subscribing to $19.00


    Hope someone can help me.

  • Profile Image
    gerardw
    Answered on January 14, 2020 at 05:47 AM

    It's possible that your credit card may have expired or insufficient on balance causing the auto renewal to stop. Please try changing the card details and upgrade the account:

    15789987541401_5.png

    Here are a couple of guides for your reference:

    https://www.jotform.com/help/330-How-to-Change-Billing-Credit-Card 

    https://www.jotform.com/help/331-How-to-Upgrade-My-Account 

    Let us know if you still face any difficulties.