What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    problems with FTP delivery of attached files

    Asked by sharpmike on April 30, 2013 at 08:55 AM

    I am having problems with the FTP integration.

     

    I sucsesfully created a form to collect pictures and their captions.  The form has space for 5 attachments.

     

    When using the FTP integration, only two out of the five are delivered.  I have added dropbox integration too, and this works fine, delivering all 5 .. I can also see them on the response PDF that is delivered by FTP.

     

    For example, I attached ..

    Test_1.jpg

    Test_2.jpg

    Test_3.jpg

    Test_4.jpg

    Test_5.jpg

     

    Only ;

     

    Test_1.jpg

    Test_3.jpg

    and the pdf were delivered.


    This happens consistently.

     

    What is happening here ?  And how do I correct this ?

     

    Page URL:
    http://form.jotformeu.com/form/30592368221351?

    Screenshot
    FTP attached files attached dropbox jpg
  • Profile Image
    JotForm Founder

    Answered by aytekin on April 30, 2013 at 10:47 AM

    It sounds like it is losing connection in the middle of the ftp session. I added a bug report about this. We will look into this. Thanks for reporting. 

  • Profile Image

    Answered by sharpmike on May 03, 2013 at 03:01 PM

    hi ... thanks for that.

    i realise you cant say for sure, but is there an esitimate about how long this may take to get fixed ?

  • Profile Image

    Answered by pinoytech on May 03, 2013 at 03:31 PM

    Hi,

    One of our dev team is already assign to work on this issue. As of the moment, we could not provide you an ETA to when this be fixed. But don't worry, as soon as this issue sorted out, we will inform you immediately.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by liyam on May 15, 2013 at 12:29 AM

    Hello sharpmike.  We have made a temporary fix for this which should run fine.  However, the process takes a bit longer for your form submission to complete as it waits for all files to be transfered to your FTP server before you can see the thank-you page.

    We're working on a better process that should make your form submissions complete faster. We'll inform you as soon as we have updates on this.

    Thanks.