problems with FTP delivery of attached files

  • Profile Image
    sharpmike
    Asked on April 30, 2013 at 08:55 AM

    I am having problems with the FTP integration.

     

    I sucsesfully created a form to collect pictures and their captions.  The form has space for 5 attachments.

     

    When using the FTP integration, only two out of the five are delivered.  I have added dropbox integration too, and this works fine, delivering all 5 .. I can also see them on the response PDF that is delivered by FTP.

     

    For example, I attached ..

    Test_1.jpg

    Test_2.jpg

    Test_3.jpg

    Test_4.jpg

    Test_5.jpg

     

    Only ;

     

    Test_1.jpg

    Test_3.jpg

    and the pdf were delivered.


    This happens consistently.

     

    What is happening here ?  And how do I correct this ?

     

  • Profile Image
    aytekin
    Answered on April 30, 2013 at 10:47 AM

    It sounds like it is losing connection in the middle of the ftp session. I added a bug report about this. We will look into this. Thanks for reporting. 

  • Profile Image
    sharpmike
    Answered on May 03, 2013 at 03:01 PM

    hi ... thanks for that.

    i realise you cant say for sure, but is there an esitimate about how long this may take to get fixed ?

  • Profile Image
    pinoytech
    Answered on May 03, 2013 at 03:31 PM

    Hi,

    One of our dev team is already assign to work on this issue. As of the moment, we could not provide you an ETA to when this be fixed. But don't worry, as soon as this issue sorted out, we will inform you immediately.

    Thank you!

  • Profile Image
    liyam
    Answered on May 15, 2013 at 12:29 AM

    Hello sharpmike.  We have made a temporary fix for this which should run fine.  However, the process takes a bit longer for your form submission to complete as it waits for all files to be transfered to your FTP server before you can see the thank-you page.

    We're working on a better process that should make your form submissions complete faster. We'll inform you as soon as we have updates on this.

    Thanks.