What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Payment redirect just says, "thank you" but should be the paypal page.

    Asked by captaincw on May 25, 2010 at 12:07 PM
    I have changed the price for a product. And added just the new form # to my code (not the whole form). This has worked for me in the past. And still works if I enter the previous form #. Sorry, I'm a novice and am some what confused.

    decide2fly.com/ordering
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    Answered by r180 on May 25, 2010 at 02:23 PM
    I am having this problem too... I had it before as well... when people submit the form, the Paypal page doesn't open to complete the transaction.

    www.johnburtondesign.com/payment
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    JotForm Founder

    Answered by aytekin on May 26, 2010 at 03:38 AM
    You will need to update the form code on your site. The new version has many more advanced payment features so updating the product ID will not be enough. There are additional changes.