Issues verifying email address and logging in

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    Alexsandra Gomez 
    Asked on January 14, 2020 at 01:55 PM

    My organization sent me a link to sign up for an account. I successfully created an account, but the verification link sent to my email is "invalid". Additionally, when I try to log in, it either says "Suspended" by the password field, or nothing happens at all (i.e., the login button doesn't work).


    I have tried clearing the cache, going incognito, using a different computer, but I cannot log in. Is the website down? 

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    Vanessa_T
    Answered on January 14, 2020 at 03:17 PM

    Apologies for the inconvenience. The verification link did not work since your account was suspended. Upon checking, it seems that our Phishing Detector has mistakenly suspended your account.

    I have now reactivated your account. Please try to verify your email again.

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    Alexsandra Gomez 
    Answered on January 14, 2020 at 03:20 PM

    The verification link is still invalid. 

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    Alexsandra Gomez
    Answered on January 14, 2020 at 03:25 PM

    It works now. Thanks!