What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form over quota due to a change on the plan

    Asked by formbox on April 30, 2013 at 10:23 AM

    I am so furios!! I have just realised that all my forms have not been excepting entries for some time now because they are saying they are over quotea.

    This is not something I agreed to when I paid my subscription, it was unlimted. You need to fix this immediately as you can not change the rules after people have paid.

     

    This has caused me massive problems!!

    form over quota My Forms quota exceed submission Premium
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    JotForm Support

    Answered by Welvin on April 30, 2013 at 11:21 AM

    Hi,

    Good day! Actually, your current subscription is "Premium" which allows you to received 1000 submissions per month only - total on all forms you have. We don't have unlimited Plan.

    Your current submissions are 1978. You have reach the limit that is why you have received "Form Over Quota" error message.

    You may consider upgrading your account to our Economy or Professional Plan.

     

    Thanks

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    JotForm Founder

    Answered by aytekin on April 30, 2013 at 11:22 AM

    I enabled your account back. Since it is the last day of the month I'll give you a break.

    We have an ECONOMY plan to which you can upgrade. It is only $19.95/month. And, you get 10,000 submissions per month. 

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    Answered by formbox on May 01, 2013 at 02:12 PM

    No, that is the plan that I had, you have obviously changed your plans since I joined, this is really not acceptable!

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    JotForm Support

    Answered by Mike_T on May 01, 2013 at 03:45 PM

    I think that 1,000 monthly submission limit of Premium plan was set with release of JotForm v3 in 2010, and that limit was not changed since that time.

    It seems that you have subscribed to Premium monthly package on December 2011, so your limit is the same (1,000 submissions per month).

    If I am missing something, please let me know. Thank you.

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    Answered by CSWA on May 01, 2013 at 05:57 PM

    related question - can the admin get an alert when the monthly submission level is reached?

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    Answered by jeanettebmz on May 01, 2013 at 08:02 PM

    Yes, the admin will get the alert when the limit is about to be reached

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    Answered by formbox on May 02, 2013 at 02:12 PM

    I always had the maximum number of submissions and that's what I was paying for, the price hasn't changed but I am now getting less submissions, that is not on and it caused me a major issue with a campaign I had running that got no submissions because it had exceeded the quote, which never existed before.

    This needs to be rectified!

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    JotForm Support

    Answered by jonathan on May 02, 2013 at 02:43 PM

    @formbox

    Hi, can you please clarify what you meant by "I always had the maximum number of submissions.." ?

    As mentioned already, your current Premium subscription will allot you 1,000 submissions per month.

    On your original inquiry, it was explained that you got the "form over quota" due to the reason that you had exceeded the 1000 allowed submission for the month.

    It is possible that you never exceeded the quota before, so you never got the notification that you are exceeding the limits.

    As is now, your subscription is still a Premium, and you currently have the following consumption

    Please inform us if you need further explanation on this.

    Thanks.

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    Answered by formbox on May 03, 2013 at 06:14 AM

    What i'm saying is that for the last 3 years I was never on a plan with just 1,000 submissions, you have changed your plans and we were not informed about this change.

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    JotForm Support

    Answered by jonathan on May 05, 2013 at 01:09 PM

    Hi,

    Sorry for the delayed response. My colleague have forwarded your concern to our higher ups. There is a need to check on your current account since you are a long time subscriber to JotForm.

    Let me clarify that this is not a bad thing =),  we just need to check if there is any issue for long time accounts after all the changes that happens to JotForm over the years.

    You will be notified when news/updates are available.

    Thanks.

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    JotForm Founder

    Answered by aytekin on May 06, 2013 at 07:54 AM

    So, you had a grandfathered account and since your username was changed you lost those limits? Fixed the issue now. Please logout and log back in. 

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    Answered by formbox on May 07, 2013 at 12:37 PM

    Thank you. I wish this had never happened as it caused me a lot of problems with running campaigns/competitions which nobody could enter, but I appreciate that you have now fixed the issue.

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    JotForm Support

    Answered by KadeJM on May 07, 2013 at 12:59 PM

    On behalf of our Team here at JotForm we're very sorry about all of the trouble that this caused you but on a good note we are very glad to hear that this has resolved the issue for you and you are very welcome. Should you have any further questions or concerns please feel free to contact us again.