My account has been suspended but I'm unsure as to why.

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    Michael Brown 
    Asked on January 14, 2020 at 02:20 PM

    Great Afternoon,

    My account has been suspended but I'm unsure as to why.

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    BDAVID
    Answered on January 14, 2020 at 03:52 PM

    Your account username "MIBROW8311" has been suspended due to violation of our terms of use:

    "Phishing. You agree that JotForm Inc. may terminate your JotForm Service immediately if a form’s purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."

    1579034991fields_001.png

    Asking for sensitive information is not allowed. If you agree to have those fields deleted, we can reactivate your account.

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    Michael Brown 
    Answered on January 14, 2020 at 04:50 PM
    Ok I can delete those fields
    ...
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    FelipeSantana
    Answered on January 14, 2020 at 06:57 PM

    Hello Michael!

    I would like to apologize for the inconvenience and I am more than happy to assist you with this.

    Like my colleague had mentioned in the earlier message, your account was suspended due to fields in your forms violating our terms of use. We do not allow users to request sensitive information like SSNs or Bank Information.

    I have gone ahead and deleted all of the offending fields from your forms Life Insurance Application and Primerica Business Application and reactivated your account. You may now access your account again without any issue.

    Please do let us know if you have any further questions or concerns, we are always happy to help!