my credit card showed a payment to Jotform, and we are not using Jotform on our website, as far as i can tell. Can you please send me the links to our

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    corlanedesign
    Asked on January 14, 2020 at 04:38 PM
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    jonathan
    Answered on January 14, 2020 at 06:26 PM

    We apologize for any inconvenience caused. I checked on your account/username corlanedesign  and I noted that it is an active account.

    The paid subscription was renewed last December 22, 2019.

    You can check the details in the Invoice/Receipt in your account Billing section https://www.jotform.com/myaccount/billing

    Let us know if you need further assistance.

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    corlanedesign
    Answered on January 14, 2020 at 07:50 PM
    When I click on that link, billing comes up completely blank. As you can see in this attached image. I will pay for the month used, but I expect a full refund on the remaining 11 months and would like to cancel the forms unless you can provide me with a working link to the forms I am using.
    [cid:A1F972F3-3201-4063-AFC5-E6C0D122C159@router280220.com]
    [cid:9ED72683-8F2F-4B3B-8CFE-F15FCFBF1547@router280220.com]
    ...
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    gerardw
    Answered on January 14, 2020 at 10:16 PM

    We are experiencing a slow loading of pages on the JotForm account and that includes the billing page too. Could you try clearing your browser cache and then checking the billing page? Please let us know if it's still not working.

    Meanwhile, we've already escalated this is our developers to check.