Cannot reconnect the fields to pdf

  • moneybackfuel
    Asked on January 14, 2020 at 8:25 PM

    Hi I am having trouble re connecting a field to the PDF after I disconnected it.
    Can you please advice.

    I am stuck

    Jotform Thread 2116058 Screenshot
    Page URL: https://www.jotform.com/build/93036297198872
  • jherwin
    Replied on January 15, 2020 at 12:26 AM

    The fields shown in your screenshot are now connected to your PDF. Can you please check and let us know if the issue persists on your end?

  • moneybackfuel
    Replied on January 15, 2020 at 5:51 PM

    Hi Jherwin,

    The one you looked was restored to an old version from the revision history.
    I still have the issue reconnecting fields to pdf.

    1579128706PDF Screenshot 10

  • jherwin
    Replied on January 15, 2020 at 8:09 PM

    Can you please upload the new PDF version and tell us the link of the form you're working on so we can check and test it on our end?

    Looking forward to your response.

  • moneybackfuel
    Replied on January 20, 2020 at 8:43 PM

    If I upload the a new pdf it works.
    But  I don't want to. as there's a lot of mapping and complicated calculations in them. 
    It will be time consuming.

    Why is this not stable? This happens a lot of time. Had to redo a whole form in the past. 

  • jherwin
    Replied on January 20, 2020 at 11:30 PM

    We are sorry for the inconvenience this may have caused. PDF Converter is still in beta and it still needs a lot of improvements.
    1579580645beta Screenshot 10
    Our developers are working to improve it and to give users a better experience. Sorry, but we will have to trouble you to use the newly uploaded PDF in the meantime to meet your requirements.

  • moneybackfuel
    Replied on January 28, 2020 at 8:10 PM

    Thanks Jherwin for the update.

  • moneybackfuel
    Replied on January 30, 2020 at 2:05 PM

    Having issue with another form now. 
    https://form.jotform.co/93028514779870

    Would you be able to reconnect a field somehow? Thanks
  • David JotForm Support Manager
    Replied on January 30, 2020 at 4:35 PM

    This new issue will be addressed in the following forum thread: https://www.jotform.com/answers/2116058