Suspended Account

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    Andrea Anderson 
    Asked on January 14, 2020 at 11:26 PM


    I didn’t know violate terms by creating form and ask for card information would I be able to still have access to those forms that I created but remove the credit card part and have the client submit via PayPal or stripe with the payment widgets? If not can send over the forms I created and I can remove account and find another service to use to create the online forms. 


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    Answered on January 15, 2020 at 04:11 AM

    I deleted the credit card fields from your form. If you want to collect payments, you need to our one of our payment integrations. 

    Mastering Payment Form Integrations with Jotform

    Setting Up Your First Order Form

    It is also against our Terms of Use to collect login credentials, such as password, so I also deleted a WiFi password field from one of your forms. 

    Your account is now active. 

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    Andrea Anderson 
    Answered on January 15, 2020 at 03:50 PM
    thank you understand going forward
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    Answered on January 15, 2020 at 06:14 PM

    Hi Andrea, thanks for contacting us!

    You are most welcome, don't forget to implement those changes needed in your form(s) in the future!

    As always if you have any more concerns regarding this topic please feel free to reach out!