Account Suspended - Help

Hi,

We tried to update our credit card this morning for payment and now it won't let us login, saying "SUSPENDED" Please advise ASAP.

Thanks,

Jay Morgan

Locus Telecommunications 

Your account got autosuspended by our system because of too many credit card attempts.

I've reactivated your account. It should be working now. Let us know if you need further assistance.

Hi Michelle, thank you for response. 

We tried to add the credit card again and it did not take it and it suspended us again.

Here is what is happening,

We go into Billing

We click the update credit card button

We update the credit card 

We hit confirm

Nothing happens

We try to confirm again

We are suspended

Please advise on how to fix this ASAP. Thanks

Michelle, 

We tried it again and it still is not taking the credit update, any ideas?

Thanks, 

Jay

I checked and your account is active. I also saw that we revied a payment today and that you switched your account to the Silver Yearly subscription. Is the issue now resolved? 

No, should be Silver monthly subscription. Please switch back to Monthly

Hi @Locusform!

I have switched your subscription from Silver Yearly to Silver Monthly, which means that you will be charged $39 on the 15th of each month. You now have a credit of $350.79. Please let us know if you would like this amount to be refunded back to you and we would be glad to help!

Hi Denis, please refund it back to the credit card that the payment was made on. 

Thank you all for your help!

The refund has been processed as per your request, this should be reflected on your bank account within 5-10 business days. 

If you have questions, let us know.