Account suspended

  • Jordan
    Asked on January 15, 2020 at 12:01 PM
  • VincentJay
    Replied on January 15, 2020 at 1:41 PM

    Hi,

    Your account got suspended because one of your forms is collecting Driver's License.

    We need to remove the guilty fields so we can activate your account back to good status. 

    Let us know if that's okay with you so we can proceed. 

  • Jordan
    Replied on January 15, 2020 at 2:26 PM

    Do I have an encryption option so that I can request this information on my form? 

  • VincentJay
    Replied on January 15, 2020 at 3:37 PM

    Yes, you can enable the Encryption Form Data feature to your form by following this guide:

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    You need widgets too if you want to collect sensitive information

    - Signature widgethttps://www.jotform.com/help/433-How-to-Add-an-E-Signature-to-Your-Form

    - Terms of use widgethttps://www.jotform.com/widgets/terms-and-condition

    If you can add that to your form, we can activate your account. Is that okay with you?