Error message after hitting submit

  • nancypham17
    Answered on January 15, 2020 04:06 PM


    I recently made my survey go live and had one survey taker run into an error message after hitting submit. Others have had successful submissions, therefore I do not know if the error is on the form or on the surveyor's end. May you help me troubleshoot through this? 

    I am unable to retrieve her IP address, but I know her name and email if that helps. 

    Her name is Cindy Kagey and her email address is

  • Welvin JotForm Support
    Answered on January 15, 2020 06:45 PM

    Our apologies for the inconvenience. 

    There is no entry from the given email address. The entry is not saved in the form due to that error. We have this problem a few hours ago, but we've fixed it already. Please suggest users to try again and let us know if the issue persists.