Error message after hitting submit

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    nancypham17
    Asked on January 15, 2020 at 04:06 PM

    Hello,

    I recently made my survey go live and had one survey taker run into an error message after hitting submit. Others have had successful submissions, therefore I do not know if the error is on the form or on the surveyor's end. May you help me troubleshoot through this? 

    I am unable to retrieve her IP address, but I know her name and email if that helps. 

    Her name is Cindy Kagey and her email address is  Cindy.Kagey@pdza.org

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    Welvin
    Answered on January 15, 2020 at 06:45 PM

    Our apologies for the inconvenience. 

    There is no entry from the given email address. The entry is not saved in the form due to that error. We have this problem a few hours ago, but we've fixed it already. Please suggest users to try again and let us know if the issue persists.