Why am I not receiving notification email?

  • Profile Image
    NCDEX1
    Asked on January 16, 2020 at 07:00 AM

    Dear Sir,

    Kindly note that we are not receiving an email alert for all the jot forms created under user id NCDEX1

    Please resolve the issue on priority/


    Thanks,

    Bhagyashree

  • Profile Image
    Richie_P
    Answered on January 16, 2020 at 08:42 AM

    I have checked one of your forms 200151956558054  and you're using SMTP in sending the notification email.

    Checked the mail logs and it seems the notification emails are sent.

    You may try to check  your SMTP credentials if they are correct or whitelist our IP addresses.

    Guide:https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Let us know if the issue still remains.

  • Profile Image
    NCDEX1
    Answered on January 17, 2020 at 02:22 AM

    Dear Richie,

    Thanks for your reply. Please note that are many forms where we are not receiving any requests.

    Following is one of the link, you can verify.

    https://form.jotform.me/72562291129457




  • Profile Image
    Richie_P
    Answered on January 17, 2020 at 04:33 AM

    Checked the form and it seems the form notification is using SMTP in sending.

    Checked the mail logs and the notification emails are sent from our side to your SMTP.

    Kindly try to check your SMTP settings again and let us know if the issue still persist.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

  • Profile Image
    NCDEX1
    Answered on January 23, 2020 at 05:05 AM

    Kindly provide the steps to resolve the issue still we are not receiving emails.

  • Profile Image
    jherwin
    Answered on January 23, 2020 at 06:01 AM

    The form you mentioned is using SMTP or custom sender email. I created a test form using your account and used the same SMTP to send the autoresponder and I can confirm that the issue is with your SMTP.

    Test Form: https://form.jotform.com/200223022815034

    You can test submit that form using any email address and you will not receive any emails because the sender email is not working.

    Please check the SMTP or email sender you are using if the configuration/credentials are correct. You can contact your I.T department or service provider to give you the correct setup for your SMTP.

    Guide: How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings

    In the meantime, I suggest you use our default sender email (noreply@jotform.com) while the issue for your SMTP is not yet resolved.