Deselect on single choice

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    ckmama3
    Asked on January 16, 2020 at 08:52 AM

    I saw that deselect option is not available on the single choice option. I read that a way around this is to do multiple choice, but limit the entry to 1 choice.

    It does not seem to be working. Can you check and see what I am doing wrong and how I can adjust the setting so that the participant can only choose 1 option but can deselect if they clicked by mistake?


    Thank you for your help.

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    IvayloK
    Answered on January 16, 2020 at 10:06 AM

    You should activate the "Entry Limits" option of the Multiple Choice field. Then you need to set the "Maximum" to 1.

    1579187003chrome_owTW7v1a2H.png

    After that when your users try to select more than one item, they will get the following warning:

    "The maximum number of selections allowed is 1."

    Let us know if you need any further assistance.

  • Profile Image
    ckmama3
    Answered on January 16, 2020 at 10:50 AM
    Please read my question carefully. I had already said I set the maximum to
    "1" and it is not working.
    ...
  • Profile Image
    IvayloK
    Answered on January 16, 2020 at 12:01 PM

    I checked your form. It seems that it works fine (as expected).

    If you try to select more than one option, it will display a warning. Please refer to the attachment.

    1579193843chrome_Gmg6JN2dwX.png

    Please note that when you limit the entries in a Multiple Choice field, it will still allow the user to select multiple options. But it will not allow the respondent to proceed. So, it will display the above warning when he tries to click on the Next button and proceed.

    Let us know if you need any further assistance.