Airtable: Update Airtable row if selected JotForm field matches value in Airtable column

  • Pariti
    Asked on January 16, 2020 at 8:59 AM

    Feature Request #2: 

    When configuring Jotform to Airtable directly, it is not possible to edit existing records. 

  • Richie JotForm Support
    Replied on January 16, 2020 at 9:20 AM

    When you integrate your form with AirTable, you have an option to create a new record when a submission is edited or let the data be overwritten.

    Airtable: Update Airtable row if selected JotForm field matches value in Airtable column Image 1 Screenshot 20

    You may uncheck this settings so that no new record will be created when the submission is edited.

    Please give it a try and let us know if you have further questions.

  • Pariti
    Replied on January 16, 2020 at 11:05 AM

    No, that isn't the use case I am talking about. Here is the exact situation:

    1. There exists a record already on Airtable (lets say that record has an email field on Airtable with the email "test@gmail.com") 

    2. Someone comes into the form and fills it out, they also fill out the email field with "test@gmail.com"

    3. This submission doesn't go and find the existing record in Airtable and update the rest of the fields accordingly. 



  • Vanessa_T
    Replied on January 16, 2020 at 12:47 PM

    Thank you for providing more details. Before I forward this to our backend team as a feature request, and as you know, we cannot guarantee if this will be implemented, may I suggest an alternative.

    Based on your scenario, it seems that users can create duplicate/redundant data/submissions in JotForm, but in Airtable you want to treat it as one data.

    How about:

    1. Enable Unique Question: You can set in here that you only allow one submission for one email

    https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question

    2. Add an edit link in the autoresponder email so users can edit their submission anytime

    https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    3. Enable Create a new record when a submission is edited in Airtable integration

    https://www.jotform.com/help/561-How-to-integrate-JotForm-with-Airtable

    With this setup, you have a unique data in JotForm matched with a unique row in Airtable. Then your users can update their data anytime and the Airtable row will be updated accordingly as well.

    Let us know your thoughts.

  • Pariti
    Replied on January 16, 2020 at 12:55 PM

    Unfortunately that won't work as the first time the record is added with the email, its through Calendly. So before any user ever sees JotForm, there is already a record with their email on Airtable. 


    Is there a way to find the matching record and edit using a direct JotForm to Airtable integration?

  • Vanessa_T
    Replied on January 16, 2020 at 2:11 PM

    I see, thank you for pointing that out. Given your circumstances, I can only raise a feature request for that since that is currently not possible with the Airtable integration.

    You will be notified via this thread once we get an update.