Jotform Mobile Form app: ability to change the date and time format

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    Asked on January 16, 2020 at 12:49 PM


    we are encountering this kind of issues:

    1. Data selector is not translated in Italian

    2. In form submissions we need to see phone number without mask like (123) 111-4444

    3. Submission data is in English format month day, year (Jan 16, 2020) We need it 16/01/2020

    How can we fix it?

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    Answered on January 16, 2020 at 03:33 PM

    Hi @mottafashionplace!

    1. It appears that the Date Picker field is translated into Italian. I would like to apologize if I have misunderstood your question:

    1579205997Screen Shot 2020-01-16 at 12.1

    2. If you would like to collect phone numbers without any specific format, please use either the Number field or the Short Text Entry field (instead of the Phone field).

    You can adjust the width of any field by going to field Settings (the Gear button)>Options tab>and typing a value into the Width field.

    3. To change the timing format for your whole Jotform account, please go to your account Settings (>click on edit in the Time Format section>select EU-Asia DMY>click Save:

    1579206749Screen Shot 2020-01-16 at 12.3

    Please let us know if you have any questions and we would be glad to help!

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    Answered on January 23, 2020 at 03:38 AM


    I've already performed this tasks.

    But the issue impact the iOS app of Jotform

    How can I fix it?

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    Answered on January 23, 2020 at 04:50 AM

    Unfortunately, we cannot change the date and time format in the Jotform Mobile Form app.

    I have forwarded a feature request to our developers.

    Do note that we cannot give an ETA when this feature would be added or will be passed however, we will keep you posted via this thread.