Payment issue - Pending

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    CONetBelfast
    Asked on January 16, 2020 at 02:31 PM

    i have a form with a paypal payment attached to it but when form is filled in the form stays in submissions. the user sees the payment as pending in their paypal account 

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    VincentJay
    Answered on January 16, 2020 at 05:26 PM

    I think you're referring to the incomplete payment submissions. This happens when someone submitted to your form and got redirected to the PayPal page and then the user closes the browser or decided not to continue to purchase. For more information, please check these links:

    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Let us know if you need further help. Thank you.