customer Payments from square

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    ruffhouse
    Asked on January 16, 2020 at 03:47 PM

    I created a sign-up form using jot form and attached it to my website. I connected Square so customers can make a payment for the service once they completed the form.  I see two people filled out the form but I don't see a notification that a payent was made and I don't see it in my square account.


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    SebastianVanH
    Answered on January 16, 2020 at 06:36 PM

    Hi @Ruffhouse, thanks for contacting us!

    After checking your forms it appears that you didn't make the last section required, therefore some customers might've just skipped over the card altogether:

    1579217572Screen Shot 2020-01-16 at 3.32

    To avoid that just check that button under Properties > General > Required there and you should be set to go!