I can complete my order?

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    tuggerah
    Asked on January 16, 2020 at 10:44 PM

    I have uploaded a screen shot of the screen we get when trying to complete the order? Can you tell me how to fix it please?

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    Mike_G
    Answered on January 17, 2020 at 02:50 AM

    If you have successfully connected your PayPal Business account to the PayPal Checkout integration in your form

    1579247234zt02_37_19.png

    but you are still getting the error message shown in your screenshot, it's possible that the payments were not successfully processed on the PayPal Checkout's pop-up page.

    1579247140zt02_44_45.png

    I have created a cloned version of your form and made a test submission but I was not able to reproduce the issue you are having. Can you give us the exact steps of how we can reproduce the issue, please?