Can't change credit card info

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    Asked on January 17, 2020 at 11:19 AM


    I just created my new account. Attempted to upgrade my free plan to bronze but can't cause my debit card was declined.

    How can I successfully upgrade my account? thanks.

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    Answered on January 17, 2020 at 12:11 PM

    Hi @AdminLP2020!

    I would like to apologize for the inconvenience you are experiencing, I am more than happy to assist you.

    If your upgrade was unsuccessful due to a declined credit card that could mean that the card you are using does not have sufficient funds or perhaps you mistakenly input the incorrect details. I would suggest updating your credit card details so that your next upgrade is successful. You have not been charged for anything so upgrading again wouldn't have any extra cost.

    Please refer to this helpful user guide to assist you with upgrading your account: How-to-Upgrade-My-Account

    Feel free to reach out if you have any further questions or concerns, we are always here to help!