What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I getting charge 9.95?

    Asked by cdpugh on May 01, 2013 at 05:18 PM

    I signed up for the free service last year and have never had more than 100 submissions. In fact I have less than 100 total so far. Starting in January, I have been charge 9.95 every month and was not expecting any charge.


    Danny pugh

    Account: cdpugh

    Form: Zombie Registration Form


    Page URL:

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    JotForm Support

    Answered by Mike_T on May 01, 2013 at 05:50 PM

    Thank you for contacting us.

    As far as I can see, you have subscribed to our Premium service. The initial subscription date is 9/28/12.

    To cancel your subscription, you should do the following steps:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    Please note that Free accounts are limited to 100 submissions per month, but this is different for SSL submissions and Payments. We allow 10 SSL/Payment submissions per month on the Free accounts.

    If you need any further assistance, please let us know. We will be happy to help.