Why am I getting charge 9.95?

  • Profile Image
    cdpugh
    Asked on May 01, 2013 at 05:18 PM

    I signed up for the free service last year and have never had more than 100 submissions. In fact I have less than 100 total so far. Starting in January, I have been charge 9.95 every month and was not expecting any charge.

     

    Danny pugh

    Account: cdpugh

    Form: Zombie Registration Form

     

  • Profile Image
    Mike_T
    Answered on May 01, 2013 at 05:50 PM

    Thank you for contacting us.

    As far as I can see, you have subscribed to our Premium service. The initial subscription date is 9/28/12.

    To cancel your subscription, you should do the following steps:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    Please note that Free accounts are limited to 100 submissions per month, but this is different for SSL submissions and Payments. We allow 10 SSL/Payment submissions per month on the Free accounts.

    If you need any further assistance, please let us know. We will be happy to help.