The account is locked, I need to access my account.

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    Brittney king 
    Asked on January 17, 2020 at 02:31 PM

    Need to access my account 

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    Answered on January 17, 2020 at 04:53 PM

    Your account has been suspended due to violation of our terms:


    Asking for login credentials is not allowed, we will need to delete those fields, also kindly provide us the following information in order to reactivate your account:

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Please send these proofs to with Thread #2121449 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

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    Answered on January 21, 2020 at 09:17 AM
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    Brittney king 
    Answered on January 21, 2020 at 09:50 AM
    I will not go through the trouble of sending you all anything. Please just
    delete this account and remove email from system. I no longer choose to use
    your services. I will pay to use adobe and not be patronized about the
    information required on my form.
    Thank you.
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    Answered on January 21, 2020 at 10:53 AM

    We do understand. However, please be aware that online form builders, including Jotform, are being used for identity theft in the past. We go to great lengths to prevent this so we do not allow Login Credentials such as Username or Passwords to be shared using the form.

    We can lift the suspension but we need to delete the said fields and ensure that you agree with our TERMS.

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    Brittney king 
    Answered on January 21, 2020 at 01:50 PM
    You can delete the necessary fields and entire form if needed.
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    Answered on January 21, 2020 at 02:37 PM

    Hello Brittney!

    I would like to apologize for the inconvenience you have experienced.

    However, I am glad to let you know that I have gone ahead and removed the offending fields from your form Credit Consultation Form. Your account has also been re-activated and you may now access again if you wish.

    Please feel free to reach out if you have any further questions or concerns, we are always here to help!