Slides Duplicating, Out of Order

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    samotto
    Asked on January 17, 2020 at 07:27 PM

    I'm dealing with a frustrating issue.

    It appears certain slides are either duplicating or out of order on my form.  

    Basically, the order of my slides in the BUILD section are NOT what end up happening on the published form.

    Proper order:

    1.   Select What was reconnected: User selects Garbage Disposal and Faucet
    1b. New or Used Faucet
    1c. New or Used Faucet
    1d. Enter Notes

    2.  Next Reconnect information....

    Instead I have:
    1.   Select What was reconnected: User selects Garbage Disposal and Faucet
    1b. New or Used Faucet
    1c. New or Used Faucet
    1d. Enter Notes

    2.  New or Used Faucet
    2b. New or Used Garbage Disposal.
    And it just keeps repeating.

    I have 5 sets of the slides that say: "new or used garbage disposal" & "new or used faucet."  They are all supposed to remain hidden unless selected in the previous questions.

    I am pouring through my Conditions, they are correct.  But, for some reason the form is either duplicating slides, OR its not hiding the slides once the form is live.

    Please help.  This is very frustrating.  The form was tested before being deployed.  It's first use in the field bungled a $5k job for us because it suddenly did not function properly.

    Please see attached PDF
       

  • Profile Image
    Mike_G
    Answered on January 18, 2020 at 03:27 AM

    We would like to apologize for any inconvenience.

    I was able to reproduce the issue you have described when I tested your form. Can you try if emptying conditionally hidden fields as they are hidden would solve the issue you are having in your form, please?

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