Still not receiving email confirmation auto responders.

  • Profile Image
    outdoorfloor
    Asked on January 18, 2020 at 07:21 AM
    4. Still not receiving email confirmation auto responders. TEST sends both emails. Sandbox test of form does not send email notices.
  • Profile Image
    Mike_G
    Answered on January 18, 2020 at 07:53 AM

    Upon checking, I see that you have set up an SMTP in your account and you have set that up as the Sender Email of the email notification/autoresponder in your form.

    Please know that when using SMTP as custom sender the email alerts are being sent to the recipients from your email service provider, not from JotForm.

    I would suggest that you check the status of the emails that were not sent with your email service provider.

    You may also test the email notification/autoresponder of your form by using any of our default sender email address.

    noreply@jotform.com

    noreply@formresponse.com

    Feel free to let us know if you need any further assistance.

  • Profile Image
    outdoorfloor
    Answered on January 18, 2020 at 04:16 PM

    I have double checked and triple checked.

    SMTP settings correct? Yes.

    Blocked or spam sent from Jotform? None

    Emails received from my custom-email@mydomain.com. NONE.

    I REALY NEED HELP HERE. The problem appears to be on your end. I tried to locate DKIM & SPF settings but it appears that JotFrom does not support this.

    I need this to work. Please help with trouble shooting and set up.

    PS. It would really help if you had a VERIFY function after set up to ensure all was working properly.

    Awaiting your help. Thank you.

  • Profile Image
    Mike_G
    Answered on January 18, 2020 at 07:41 PM

    We would like to apologize for any inconvenience. I'll conduct some tests on my end with SMTP also set as the custom sender in email notification/autoresponder of a cloned version of your form and I'll get back to you as soon as possible.

  • Profile Image
    outdoorfloor
    Answered on January 18, 2020 at 07:43 PM

    Thank you very much!