PDF Document still showing contents from the original form

  • outdoorfloor
    Asked on January 18, 2020 at 7:23 AM

    2. In the PDF receipt, none of the content from the form body are displayed. Instead it is showing content from an original test form. Please fix. (attached)

    I believe that you software has a problem with holding form data from deleted forms that were used as a base for a cloned form.

  • Mike_G JotForm Support
    Replied on January 18, 2020 at 7:39 AM

    You can manually customize the content of the PDF Document of your new form on the PDF Editor page if it is still showing the content of the original form it is cloned from.

    https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report

    I would suggest that you do that and you test your form again after. 

    If the issue persists after, please feel free to let us know and give us more details so we can help you further.

  • outdoorfloor
    Replied on January 18, 2020 at 5:28 PM

    Okay. I deleted the old content. Unfortunately I see no way to include information entered by the customer in the Authorize.net payment form. Is this possible? Thank you.

  • Mike_G JotForm Support
    Replied on January 18, 2020 at 7:57 PM

    To include the payment field in the PDF Document set up in your form, please see the screenshot below.

    1579395456zt19 56 46 Screenshot 10