PayPal - Error Message reads ORDER ID is missing from the form submission

  • dandelionlion
    Asked on January 18, 2020 at 8:15 AM

    Help!

    I want payment online! 

    Error Message reads ORDER ID is missing from the form submission.

    How do I correct? 

    Here is link to the page with the message: https://submit.jotform.com/submit/200166511211033/

  • Welvin Support Team Lead
    Replied on January 18, 2020 at 1:43 PM

    The form is integrated with Paypal Checkout. However, it is not yet connected to Paypal. Please go and edit the form, click on the Payment field, click Settings to connect.

    PayPal Error Message reads ORDER ID is missing from the form submission Image 1 Screenshot 20

    Guide here https://www.jotform.com/help/542-How-to-Integrate-Form-to-PayPal-Checkout. 

  • dandelionlion
    Replied on January 19, 2020 at 11:33 AM

    I get that far - clicking the Connect to Paypal and receiving message that I am connected.

    However, when I fill out form and hit submit, I still get that message that Order ID is missing! I am going in a circle! Help!!

  • jonathan
    Replied on January 19, 2020 at 2:07 PM

    I checked on your form and it shows that it is still not connected to your PayPal account.

    1579460763zzz 2020 01 20 03 Screenshot 10


    Make sure it is connected to your PayPal first and it should work.

    Guide : How to Integrate Form to PayPal Checkout

    Let us know if issue persist.


  • dandelionlion
    Replied on January 21, 2020 at 8:16 AM

    I am sorry - I am still having trouble! Help! I let it rest a day or so - I am going crazy doing the same steps over and over - need to know what I am doing wrong!

  • John Support Team Lead
    Replied on January 21, 2020 at 9:57 AM

    I was able to confirm that the PayPal Checkout hasn't been connected with your PayPal account yet. I assume that you were able to see a "connected" message, but the integration wasn't successful. It should look like this:

    PayPal Error Message reads ORDER ID is missing from the form submission Image 10

    Don't forget to CLICK the CONTINUE button once you see it's connected to save the settings.

    15796186212122161 2 Screenshot 21

    I suggest that you login to a different browser or to an incognito tab and do the integration there.

    Please try that and let us know how it goes.

  • dandelionlion
    Replied on January 23, 2020 at 10:50 AM
    I went to a new browser and did incognito – it did not work! What the heck &$^#%@ I am going crazy ! I have been working on it since Sunday!!

    ...
  • John Support Team Lead
    Replied on January 23, 2020 at 12:09 PM

    I have checked the form and was able to see that the PayPal Checkout is connected now. 

    Please try making a test submission and see if the error persists.

  • dandelionlion
    Replied on January 23, 2020 at 12:50 PM
    I am working on one form and got it finally but now I have made it product rather than check off a box – so having to figure that out….

    I have a second form as well – trying that one again….

    ...
  • jonathan
    Replied on January 23, 2020 at 2:25 PM

    Please feel free to contact us anytime should you need further assistance.