I received an email about a downgraded service.

  • Profile Image
    Paul  
    Asked on January 18, 2020 at 01:53 PM

    I have subscribed to Abron service and have been using my account for a few weeks and I received this email that you can see attached. Could you let me know if there’s any issue with my account and why I would’ve received this message. Thank you.

    Screenshot
  • Profile Image
    Jed_C
    Answered on January 18, 2020 at 08:45 PM

    We do not allow for the collection of credit card details through forms.  As per our terms of use:

    https://www.jotform.com/terms/

    Collecting Sensitive Information. You may not use the Jotform to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of Jotform including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    1579398316Fast Closeout Form - Google Ch

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system.  I would recommend removing any credit card fields from forms.

    If you require payment authorization, that can be done through one of our many payment processors:

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    We'll activate your account if you agree to our terms. Looking forward for your response. 

  • Profile Image
    Paul  
    Answered on January 18, 2020 at 10:50 PM
    Thank you for your response. We will comply with all terms and conditions.
    We will not accept credit cards by the forms we are using. Please
    acknowledge our account is in good standing. Thank you.
    ...
  • Profile Image
    Jed_C
    Answered on January 19, 2020 at 02:06 AM

    I have activated your account and removed the guilty fields. Please test your form again.

  • Profile Image
    Paul  
    Answered on January 20, 2020 at 12:50 AM
    Is there a way I can confirm what level of an account I have. I thought I
    subscribe for bronze account. I am trying to program more than one
    recipient of my forms but there is something that pops up that says I need
    to upgrade my account.
    Can you help me with this?
    Thank you.
    Paul Muhs
    ...
  • Profile Image
    Richie_P
    Answered on January 20, 2020 at 08:52 AM

    Your account InstallGas123 is under the free plan.

    If you need further assistance, let us know.

  • Profile Image
    Paul  
    Answered on January 20, 2020 at 11:50 AM
    Thanks you.
    Paul M
    ...