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themooreteamllcAsked on January 18, 2020 at 2:26 PM
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Kevin Support Team LeadReplied on January 18, 2020 at 6:56 PM
May you please provide more details about the error?
You may try changing the password, this guide will help you doing so: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password
Note that you need to use either your username or the email address associated with this, otherwise you will not receive the email with the instructions.
If the problem persists, please provide us any error message you may be getting, you may also upload screenshots to this forum thread, note that attached images via email replies will not be posted here, but you may follow this guide to upload your images: How to Post Screenshots to Our Support Forum
Looking forward to your response.
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themooreteamllcReplied on January 20, 2020 at 7:50 AMPlease cancel my account immediately and send verification. I can't get
into my account. Now locked out and tired of messing with this!
Laura Moore
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BJoannaReplied on January 20, 2020 at 12:05 PM
Sorry for the inconvenience this may have caused you.
I checked and your account is active. You were logged into your account when you reported your issue on this thread. Are you getting some error message when trying to log in? I whitelisted your IP address, so you can try again.
Do you want us to cancel your subscription and downgrade the account back to the Free plan?
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themooreteamllcReplied on January 21, 2020 at 7:50 AMI would like to cancel this one as I have another 2 accounts due with you.
I will make the other account an upgraded account. No longer need this
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Kevin Support Team LeadReplied on January 21, 2020 at 9:30 AM
Your subscription has been cancelled as requested, your account is now set to free.
If you have questions, let us know.