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  • Profile Image

    form not showing properly

    Asked by alshei on May 02, 2013 at 02:18 AM

    Hi,

    I really like your forms it is not really showing properly on my sites.
    I was using source code the last time but now it is not updating my changes on the form so
    I use the iframe instead as suggested on the forums and set the scrolling to "auto". But the iframe shows the
    horizontal scroll bar and the vertical scrollbars which is quite irritating. Could you please advice me what fix should i apply into my forms.

    Note: whenever I apply the iframe source fresh from the jotform it looks good as when you update it on the site but
    when you're viewing it the next day it does have scrollbars.

    These are the links to my forms:

    http://www.solidinvestmentproperty.com.au/seminars

    http://www.solidfinancialadvisors.com.au/seminars

    http://www.solidinvestmentproperty.com.au/book-now


    Regards,
    Sheila

    Page URL:
    http://www.solidinvestmentproperty.com.au/seminars

    My Forms JotForm source next
  • Profile Image

    Answered by glennlee on May 02, 2013 at 04:24 AM

    Hi,

    When you make changes on your form you have to download the source code again then upload it to your website.

    I viewed all your websites and I can view them without scrollbars. Please try to clear your browser cache then try it again. If error persist, please feel free to contact us again.

  • Profile Image

    Answered by alshei on May 05, 2013 at 09:28 PM

    Hi,

    My forms are not showing again the submit button and did not do any changes on them.
    Kindly see the links,

    http://www.solidinvestmentproperty.com.au/seminars

    http://www.solidinvestmentproperty.com.au/book-now

    http://www.solidfinancialadvisors.com.au/seminars

    I would really appreciate if you could suggest fix right away.

    Regards,
    Sheila

  • Profile Image

    Answered by sidharth_kch on May 06, 2013 at 01:16 AM

    @alshei

    I checked all three website and i was not able to reproduce this issue. I was able to see the submit button in all three webpages.

    Here is the screenshots:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/15626_Submit1.png

    https://cms.jotform.com/uploads/image_upload/image_upload/global/15627_Submit2.png

    https://cms.jotform.com/uploads/image_upload/image_upload/global/15628_Submit3.png

     

    Which browser are you using? Let us know if you continue to have this issue and we will investigate your issue.

    Thanks,

    Sidharth

  • Profile Image

    Answered by alshei on May 06, 2013 at 01:30 AM

    Hi,

    I'm using Browser: Mozilla Firefox 15.0.1 and OS: Microsoft Windows 7 .
    I have refresh the sites now and they're working perfectly. It was not ok before,
    I have also cleared my cache and still not working but for now it's ok.

    I will be observing the forms and will let you know if it will happen again,
    coz whenever I update the form it would work perfect as genrated from the iframe code
    for today then tomorrow is a different story.

    Thanks,
    Alshei

  • Profile Image

    Answered by sidharth_kch on May 06, 2013 at 01:42 AM

    @alshei

    Forms should not behave like that.

    Anyways, Let us know if you encounter this issue again and we will investigate it.

    Thanks,

    Sidharth

  • Profile Image

    Answered by alshei on May 07, 2013 at 01:50 AM

    Hi,

    The form is not showing properly again, it was ok yesterday and haven't change the forms.
    Please see links.

    http://www.solidfinancialadvisors.com.au/seminars
    http://www.solidinvestmentproperty.com.au/seminars
    http://www.solidinvestmentproperty.com.au/book-now

    Regards,
    Alshei

  • Profile Image

    Answered by pinoytech on May 07, 2013 at 02:12 AM

    Hi Alshei,

    Thank you for contacting us immediately with regards to this matter. I've check your webpage and I was able to replicate the issue. Can you please try to re-embed your form iFrame code into your website without the script code and see if the said issue still persist or not?

    Example of iFrame code:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//www.jotform.me/form/xxxxxxxxxxxx" frameborder="0" style="width:100%; height:1415px; border:none;" scrolling="no"></iframe>

    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1] + "px";break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script>

    Use only iFrame code.

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//www.jotform.me/form/xxxxxxxxxxxx" frameborder="0" style="width:100%; height:1415px; border:none;" scrolling="no"></iframe>

    If the said issue still persist, do let us know.

    Thank you!

  • Profile Image

    Answered by alshei on May 07, 2013 at 02:29 AM

    Hi pinoytec,

    Thanks for your reply the form works well now.
    I will keep you posted, if the issue still persist.

    Thank you,
    Alshei


  • Profile Image

    Answered by sidharth_kch on May 07, 2013 at 02:39 AM

    @alshei

    You are welcome.

    Sure let us know if your issue still persist.

     

    Thanks,

    Sidharth