My recent orders are not displaying in my account

  • seoways
    Asked on January 18, 2020 at 5:25 PM

    i neither have them in the JotForm DATA BASE. It shows the latest order details as the one that was received 3 days ago. No other recent orders are not shown.

  • Kiran Support Team Lead
    Replied on January 18, 2020 at 10:05 PM

    Could you let us know the form ID/URL that you are experiencing the issue? The email notifications to your email address seem to be sent normally. I see that there are a few emails sent as pending payment. Please check for the incomplete payment submissions for the forms.

    https://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms/

    Please get back to us if you need any further assistance. We will be happy to help.