Form not working: Suspended

  • Kristin
    Asked on January 18, 2020 at 5:25 PM

    HI, I have a form under this account that showed no longer working. When I go to login, it won't log me in under my google account - it just re sets the login page. Tried on my phone and on desktop. I tried to even make a new account but it says the email is still in use. SO I'm not sure what's going on - can you just make sure the form under this account is still active and fix my login?? Thanks

  • Mike_G JotForm Support
    Replied on January 18, 2020 at 9:36 PM

    The account associated with the email address you are using in this thread is currently on suspension status due to this form:

    Chubbs Club Subscription Box!

    The form is collecting credit card information from respondents which is something that we do not allow.

    1579401077zt21 23 42 Screenshot 20

    For more information, we encourage you to check our terms of use.

    Form not working: Suspended Image 1 Screenshot 31

    I have removed the fields in your form and reactivated your account. You should be able to login to your account again.

    If you want to collect payments from your respondents, please use any of our payment processing apps.

    https://www.jotform.com/integrations/category/payment-processing

    Feel free to let us know if you need any further assistance.