My account has become suspended

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    Ricardo Millington 
    Asked on January 19, 2020 at 08:19 AM

    Need help unlocking my account it was suspended and I’m not sure what happened please help. 

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    Michelle_J
    Answered on January 19, 2020 at 10:14 AM

    Your account was suspended due to this form "Loan Application" that was flagged as loan application scam.

    A form offering loans must be done from an authorized bank or credit unions only with company email address on their registered Jotform account.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our system.

    Send these proofs to reviewers@jotform.com with Thread #2122824 as your subject. We will let you know about the status of your account after a thorough review of your proofs.