What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    email notification problem

    Asked by dkgoodwin on April 11, 2011 at 01:19 PM

    I had my forms set up to sent email to the company treasurer on submission.  For some reason that is no longer happening.  The submissions are now saving on a spreadsheet and I, the webmaster am getting the email. 

    When I try to correct the issue.  I can't change the email from mine to the treasurer.

    It was working correctly before, what happened and how do I get this back the way I want it please.


  • Profile Image
    JotForm Support

    Answered by NeilVicente on April 11, 2011 at 04:42 PM


    When you create a new notification email, the recipient email settings is automatically defaulted to the email address associated with the account. That is probably the reason why you are the one who's getting the notification and not the client.

    To avoid this from happening, you need to always change the recipient email settings whenever you create a new notification email alert.

    Hope this clears things out. Get back to us if you have follow up questions. Thank you.