email notification problem

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    Asked on April 11, 2011 at 01:19 PM

    I had my forms set up to sent email to the company treasurer on submission.  For some reason that is no longer happening.  The submissions are now saving on a spreadsheet and I, the webmaster am getting the email. 

    When I try to correct the issue.  I can't change the email from mine to the treasurer.

    It was working correctly before, what happened and how do I get this back the way I want it please.


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    Answered on April 11, 2011 at 04:42 PM


    When you create a new notification email, the recipient email settings is automatically defaulted to the email address associated with the account. That is probably the reason why you are the one who's getting the notification and not the client.

    To avoid this from happening, you need to always change the recipient email settings whenever you create a new notification email alert.

    Hope this clears things out. Get back to us if you have follow up questions. Thank you.