Why I can't open PDF file in my form, while I can open Image, Video ?

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    myonfiveo
    Asked on January 19, 2020 at 03:04 PM

    1. I need to open a PDF ( also Word File) file in my form, when user click the  LINK. Similarly I need to open Video, Audio, Image, PPT and other media file.

    2. I provided link of these file through insert/edit link shown above. Some of the URL link directly from Web, while others from my Google drive and One-drive.

    3. PROBLEM: When Video and Image file are opening; for PDF file it is asking for downloading.. which I don't want. It should open on the device screen.

    4. Please help me to resolve the issue. 


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    Kevin_G
    Answered on January 19, 2020 at 03:34 PM

    Apologies for the inconveniences caused.

    May you please provide us more details about how the data is transferring from the JotForm submission to One Drive? 

    Also, does the issue happen only with One Drive or do you experience the same with Google Drive? 

    We will perform some tests to find what may be causing the issue from our end and find a way to resolve it. 

    Looking forward to your response. 

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    myonfiveo
    Answered on January 19, 2020 at 05:50 PM
    Thanks for your quick response and also many thanks for resolving my
    previous issue of " IP Address Blocking". In fact I like and JotForm over
    any other similar apps"
    Re: your questions:
    May you please provide us more details about how the data is transferring
    from the JotForm submission to One Drive?
    ---. The test I have included here is from my 1Drive (Business Version
    1TB). What I did;
    1. I drag and drop my PDF file from my local disk to a folder in in 1Drive
    2. Then I copy the link of the file in JotForm as specified. I have done
    the same task for a JPG file which has worked perfectly.
    Also, does the issue happen only with One Drive or do you experience the
    same with Google Drive?
    ...
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    JohnRex
    Answered on January 19, 2020 at 06:25 PM

    It seems that the issue is related to Sharepoint's side and not with Jotform as you are using a Sharepoint link to view the PDF.

    I have searched online and found this solution. Please try if it works for you:

    https://social.technet.microsoft.com/Forums/sharepoint/en-US/60333e85-5efd-4d70-b77d-5741afa9f7f8/viewing-pdf-documents?forum=sharepointgeneral

    If not, we suggest contacting Microsoft Support for further assistance.

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    myonfiveo
    Answered on January 22, 2020 at 05:50 AM
    Hi Just now I see your email. Just to let you know --- I have successfully
    resolved the from 8 hrs ago. The problem was not from JotForm, but from
    other aspects. After testing from Turkey and seeing the the same result, I
    thought it might be JotForm issue. When I test from another device (tablet)
    it was ok then. Then I realize the issue why it is happening in two desktop
    apart by two continents..The reason ny desktop and turkey desktop have
    similar setup.
    Anyway, thanks a lot.
    Regards
    MMI
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    Kiran
    Answered on January 22, 2020 at 08:31 AM

    Glad to see that the issue is now resolved for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!