Not sure why my account was suddenly suspended.

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    Grant M. Nakano 
    Asked on January 19, 2020 at 04:23 PM

    I created a form for my students to register for a piano competition and suddenly my whole jotform account is suspended.  It's realy important that the students sign up for the event soon. PLease fix. 


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    Answered on January 19, 2020 at 04:47 PM

    The account was auto suspended by the Phishing detector due to the log in form

    1579470441zzz 2020-01-20 05.45.44.png

    We can only reactivate the account if you comply to the Terms of Use and agree to delete the form.

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    Grant M. Nakano 
    Answered on January 19, 2020 at 05:50 PM
    Ok - so how do I delete the form if I”m not allowed to access my account?
    I know the terms and conditions, which is I why I decided not to use the auto form builder to create the first version of my form. I will need for you to delete it from your end then so that I can proceed.
    Grant M. Nakano
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    Answered on January 19, 2020 at 06:31 PM

    I found the form with the said password field in your account's Trash folder — [Imported Form]. I have deleted the password field and reactivated your account.

    You should be able to login to your account.

    Feel free to let us know if you need any further assistance.