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    Google Docs Integration duplicating spreadsheet documents.

    Asked by owenterprise on May 02, 2013 at 09:42 AM

    When I login to jotform to edit a submission, my Google Docs integration creates a brand new spreadsheet document. 

    JotForm edit a submission
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    JotForm Support

    Answered by Welvin on May 02, 2013 at 10:47 AM

    Hi,

    Good day! Yes, that will create a new entry to the Google Spreadsheet result. That's how it works, actually. But it doesn't create a new entry to your form submissions page. You have to refresh the page to see the changes.

    Thanks

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    Answered by owenterprise on May 02, 2013 at 10:52 AM

    It is not creating a new line entry(row), it is creating a brand new spreadsheet.  I now have 6 difference documents in my google docs. See screenshot.

     

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    Answered by owenterprise on May 02, 2013 at 10:54 AM

    Screenshot link:  https://docs.google.com/file/d/0BxbtOyVUZFo4ejZ1OGZjNEhRNzA/edit?usp=sharing 

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    JotForm Support

    Answered by Welvin on May 02, 2013 at 10:57 AM

    Hi,

    Yes, my mistake. I just re-read your question, and I realize that my answer is wrong. Can you please share with me the form URL?

    Basically, this is what happen when there are special characters within the form fields. If you have any such as = (equals), - (hyphen) and any other, please kindly remove that and re-establish the integration.

     

    Thanks

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    Answered by owenterprise on May 02, 2013 at 10:59 AM

    http://form.jotform.com/form/20023148576 

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    Answered by owenterprise on May 02, 2013 at 11:00 AM

    It doesn't look like I have any special characters in the fields

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    JotForm Support

    Answered by Welvin on May 02, 2013 at 11:03 AM

    Hi,

    The symbol will create that issue as well. Please try to remove the / ( slash) from the field "Computer/Device ID" then re-integrate the form to Google Spreadsheet. See if that resolves the issue.

    Thanks

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    Answered by owenterprise on May 02, 2013 at 11:17 AM

    I did this and it didn't duplicate a new spreadsheet, but now the edit replies are not showing up in the spreadsheet at all.

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    JotForm Support

    Answered by Welvin on May 02, 2013 at 12:34 PM

    Hi,

    Even after refreshing the Spreadsheet? I have just tested your form, please kindly check if it landed to your Google Spreadsheet Results.

     

    Thanks

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    Answered by owenterprise on May 02, 2013 at 12:48 PM
    I had refreshed it earlier and it wasn't working, but it seems to be
    working properly now. Must have been an intermittent issue. Thanks for
    your help.
    *
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    *Chris Shay*
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    JotForm Support

    Answered by jonathan on May 02, 2013 at 01:28 PM

    Hi,

    Glad to know it is working now. 

    Feel free to contact us again anytime for any other inquiry.

    Thanks.