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JotformsACESAsked on January 20, 2020 at 9:39 AM
Hello
I am receiving notifications in my email when someone completes one of my forms but they forms aren't appearing in my account.
My email is a******dwards.work@gmail.com
I have also tried to reset my password for this account and I am not receiving the password reset email.
I also have another account with the email ****o@aces******ing.co.uk
Please can someone advise please? I need to access the submissions but can't see them
Amanda
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David JotForm Support ManagerReplied on January 20, 2020 at 12:56 PM
Thank your for contacting us, according to our mail logs your email address is receiving notifications for the form ID: 93243582845363
This form is hosted in the account username "SabreInsurance", which is registered under the email address "h*****sk@s****.co.uk'.
If you need to access that form, you must log in to that account(SabreInsurance). If you forgot the password, you may reset it as shown on this guide: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password
Let us know if you need more help.