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ThePrideGymAsked on January 20, 2020 at 10:31 AM
Hi,
When my form has been completed, if the user clicks on "Debit or Credit Card" to pay, either only half the remaining form shows up or you have to click this button twice for anything to happen.
Can you please help as I need to get his going as soon as possible.
Thank you
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John Support Team LeadReplied on January 20, 2020 at 1:31 PM
I can see that you have embedded the form using its iframe code. Could you please try removing the script part of the code and use this iframe part only?
<iframe id="JotFormIFrame-200066603142037" title="Membership Application Form" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotform.com/200066603142037" frameborder="0" style=" min-width: 100%;height:4000px;border:none;" scrolling="no"></iframe>
Please try that and let us know how it goes.
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ThePrideGymReplied on January 21, 2020 at 4:33 AM
Hi John,
I have tried what you suggested but it is just the same - https://www.thepridegym.co.uk/join-now.html
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John Support Team LeadReplied on January 21, 2020 at 9:06 AM
I just tried making a test fill-out on your embedded form and it seems to work now as intended. Please see this recorded transaction:
You might be seeing a cached display. Could you please try accessing the webpage on a different browser and see if it works there like mine?
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ThePrideGymReplied on January 21, 2020 at 10:07 AM
I think that's ok now - thank you
However, I have a similar problem on another form at https://www.thepridegym.co.uk/set-up-direct-debit.html (the first form forwards to this page using conditional logic)
Once this form is filled out and submitted, only half of the mandate show (see screenshot attached)
Can you please help with this too?
Thanks
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John Support Team LeadReplied on January 21, 2020 at 11:26 AM
You can adjust the height of the iframe so all form fields will be shown. Please embed the second form using this iframe code:
<iframe id="JotFormIFrame-200143666164349" title="Set Up Direct Debit " onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotform.com/200143666164349" frameborder="0" style="min-width: 100%; height: 1150px; border: none;" scrolling="no"></iframe>
As you can see, I adjusted the height to 1150px.