paypal credit card info not showing

  • Profile Image
    ThePrideGym
    Asked on January 20, 2020 at 10:31 AM

    Hi,

    When my form has been completed, if the user clicks on "Debit or Credit Card" to pay, either only half the remaining form shows up or you have to click this button twice for anything to happen.


    Can you please help as I need to get his going as soon as possible.


    Thank you

  • Profile Image
    JohnRex
    Answered on January 20, 2020 at 01:31 PM

    I can see that you have embedded the form using its iframe code. Could you please try removing the script part of the code and use this iframe part only?

    <iframe id="JotFormIFrame-200066603142037" title="Membership Application Form" onload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotform.com/200066603142037" frameborder="0" style=" min-width: 100%;height:4000px;border:none;" scrolling="no"></iframe>

    Please try that and let us know how it goes.

  • Profile Image
    ThePrideGym
    Answered on January 21, 2020 at 04:33 AM

    Hi John,

    I have tried what you suggested but it is just the same - https://www.thepridegym.co.uk/join-now.html

  • Profile Image
    JohnRex
    Answered on January 21, 2020 at 09:06 AM

    I just tried making a test fill-out on your embedded form and it seems to work now as intended. Please see this recorded transaction:

    15796155392123871.gif

    You might be seeing a cached display. Could you please try accessing the webpage on a different browser and see if it works there like mine?

  • Profile Image
    ThePrideGym
    Answered on January 21, 2020 at 10:07 AM

    I think that's ok now - thank you

    However, I have a similar problem on another form at https://www.thepridegym.co.uk/set-up-direct-debit.html (the first form forwards to this page using conditional logic)

    Once this form is filled out and submitted, only half of the mandate show (see screenshot attached)


    Can you please help with this too?


    Thanks

    1579619214Screenshot 2020-01-21 at 15.03

  • Profile Image
    JohnRex
    Answered on January 21, 2020 at 11:26 AM

    You can adjust the height of the iframe so all form fields will be shown. Please embed the second form using this iframe code:

    <iframe id="JotFormIFrame-200143666164349" title="Set Up Direct Debit " onload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotform.com/200143666164349" frameborder="0" style="min-width: 100%; height: 1150px; border: none;" scrolling="no"></iframe>

    As you can see, I adjusted the height to 1150px.