What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I renew a subscription?

    Asked by on May 25, 2010 at 06:12 PM

    I need to renew our yearly subscription, but I cannot seem to login to the url that was sent in the renewal reminder email.  We need to change the credit card information.  I only have a few days left before expiration.  Help!
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    JotForm Founder

    Answered by aytekin on May 26, 2010 at 03:45 AM
    You will need to find out your Plimus username (a long string of numbers) from the original plimus email you received when you paid for JotForm, then enter it on the link below and enter the email address used in email.
    https://secure.plimus.com/jsp/forgot_password.jsp??designId=1

    That will reset your password and you can then login there to change the CC details.

    If you cannot do that, I can cancel your subscription and you can re-subscribe your account when it expires.