I cannot access my account

  • Profile Image
    Catherine McHale 
    Asked on January 20, 2020 at 06:44 PM

    Hi there

    I have tried to reset my password but when I enter it afterwards it says my account has been suspended. I was in the middle of creating a new form and would like to get back in as soon as possible - could you let me know what the problem is please?



  • Profile Image
    Answered on January 20, 2020 at 10:05 PM

    Hello Catherine,

    We apologize for the inconvenience caused. It seems that your account was mistakenly suspended by our phishing tool. I have activated your account now.