One of my forms does not open in Inbox.

  • Jettlahde33
    Asked on January 20, 2020 at 8:07 PM

    Dear JotForm,

    One of my forms does not open in the Inbox (Project Prepare Builder). This form is a bit longer than the others, so I thought this might be a factor. At the same time, I feel like there is some other reason.

    Could you please look at this form and see if there is anything wrong with it, i.e. too many questions, too many widgets, etc. It performs fine, but I am unable to open the Inbox in my browser.

    Sincerely,

    Jett

  • Jed_C
    Replied on January 21, 2020 at 3:46 AM

    I was able to open your form in Jotform Inbox.

    1579596230JotForm Inbox Google Chrome Screenshot 10

    It's probably a caching problem. I went ahead and cleared your form cache https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache.

    If you are still not able to load it in Jotform Inbox, please try the suggestions below and see if that helps.

    1). Clear your browser cache this time.
     
    2). Try using other browsers
     
    3). Try incognito mode (if using Chrome) or private browsing (if using Firefox).
     
    Let us know how it goes.