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  • Profile Image

    Cancellation of my account

    Asked by keyfruit on May 02, 2013 at 12:50 PM


    I couldn't find the place where to delete my profile and at the same time cancel my subscription. 

    Can you please cancel my account? My username is yakup@keyfruit.net


  • Profile Image

    Answered by sidharth_kch on May 02, 2013 at 01:02 PM


    Please follow these steps to cancel your subscription:


    1. Login your account in JotForm

    2. Click on Account under a person looking icon at the upper right corner of your page.

    3. Go to Billing tab and click Switch Subscription under Starter (Free) Plan

    4. Click Cancel Subscription button on the new window.


    Let us know if you need further assistance. 



  • Profile Image

    Answered by keyfruit on May 02, 2013 at 01:08 PM
    Thank you Sidharh. Although I've done exactly what you've written, I still
    see such a screenshot. http://cl.ly/image/3I0Y202S0P2t
    Is it normal?
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    Answered by glennlee on May 02, 2013 at 01:13 PM

    Hi Yakup,

    Your subscription is already cancelled, but your account will stay Premium until the time you have paid for expires which on 05-28-2013.

  • Profile Image

    Answered by keyfruit on May 02, 2013 at 01:17 PM
    Thank you then...