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Tiffney BairdAsked on January 20, 2020 at 9:12 PM
Hello, my name is Tiffney, I’m the owner of Baird’s Waggin Dog Training, I had many forms filled out by clients no issues when I tried to check something the app logged me out when I logged back in now can’t find any of those forms it will be a big issue if they are gone. Is there someone who can recover these and help me get back to them.
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jherwinReplied on January 21, 2020 at 6:25 AM
Hello Tiffney - you please tell us your account username?
You can also provide us with some of your form URL so that we can trace the account and forms you are referring to
Looking forward to your response.
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Tiffney BairdReplied on January 21, 2020 at 4:50 PMHello, the account is BairdTiffney@gmail.com or Tiffneybaird@Facebook.com
I don’t have a URL as I made it from a physical copy to your app. It says Bairds Waggin dogvtraining release form
Sent from my iPad
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John Support Team LeadReplied on January 21, 2020 at 6:41 PM
Unfortunately, I can see no created forms in the account associated with this email: B**********ey@g*****.com.
Have you received an email notification from the said form? If so, there should be an EDIT SUBMISSION link at the bottom of the email. Could you please share us the link?
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Tiffney BairdReplied on January 21, 2020 at 7:50 PMThis was all on the app? So there is no link. I made the forms and then after clients filled it out they hit submit. I signed in through my goggle or Facebook onto the app. It was going fine then last time I tired to get on my stuff was gone and it said I needed to re log in.
Sent from my iPad
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jherwinReplied on January 21, 2020 at 9:22 PM
There should be a notification email sent to you when they submit the form, can you please show us a screenshot of it so we can trace the account and forms you're referring to?
Guide: How-to-Post-Screenshots-to-Our-Support-Forum
Looking forward to your response.